Recent Posts

Estimating your fire loss in the Des Moines area

2/16/2018 (Permalink)

Fire Damage Estimating your fire loss in the Des Moines area Our estimator looking at a loss before writing an estimate for the client

Our skilled and knowledgeable estimators walk through the property looking at multiple variables such as WATER DAMAGE from extinguishing the fire, WALLS AND STRUCTURE DAMAGE checking the structural strength of your home or business, SOOT DAMAGE by removing the soot and deodorizing the smoke smell, CONTENT CLEANING so you get your possessions back without soot damage or smoke smell. All of these things are looked at and factored in when doing a complete and thorough estimate to perform restoration mitigation services after a fire or soot damage.

To help make things easier for you it is always good to have a log of your insured contents so if a fire does occur you can easily tell what is accounted for and what you might need to throw away. Many insurance companies have a content inventory checklist so check and see if your insurance company has one. This helps you know what you have for contents and assign a value to your contents.

Our estimators also talk with your insurance and have an open line of communication to help make sure when we are done we make it “Like it never even happened.”

"We're all mad here."

2/15/2018 (Permalink)

When you have severe water damage at your home you might go MAD trying to coordinate everything with insurance, mitigation, content cleaning, and then you might have to worry about reconstruction. One thing that you might not think about is all of your important documents and pictures that might have been damaged. You wouldn’t want your marriage license or your Great Grandma’s bible to grow mold because you forgot it had gotten wet in all the hustle of the water damage. We can dry your books, pictures, paintings, and important documents for you.

The Mad Hatter said “No wonder you’re lat. Why, this watch is exactly two days slow.” You don’t have to worry about our clocks being slow because we are a 24/7 company.

Let us help keep the romance lit in Des Moines

2/12/2018 (Permalink)

Water Damage Let us help keep the romance lit in Des Moines SERVPRO of Des Moines East is working to ensure that your romantic plans don't get interrupted.

You have been planning this day out for weeks. The flowers have been delivered, the table is set, and the wine is poured. You are sitting down with your significant other for a romantic candlelit dinner at home. Right before you put dessert on the table you get a smell of something very unpleasant. You search your home to find where the stench is coming from and it is a sewage backup in your bathroom. Sewage back up can occur for a variety of reasons. Don’t let it ruin your romantic night in. You won’t want to clean up the mess yourself put your trust in SERVPRO of Des Moines East and give us a call. We will come in, extract the water, deodorize, clean your damaged contents, and restore carpets and floors.

Call us today to help make sure your romantic night can resume. We work hard to make it "Like it never even happened."

SERVPRO of Des Moines East is your statewide Large Loss Response Team

2/5/2018 (Permalink)

Winter, spring, summer, or fall all you have to do is call…SERVPRO of Des Moines East when disaster strikes. Did you know that SERVPRO of Des Moines East is the only Large Loss certified franchise in the state of Iowa? What does it mean to be large loss certified? Glad you asked! Being a certified large loss franchise means that we can respond to any loss across the state. We are equipped for residential and large commercial losses. You will know we are on the scene with the bright green machines but you will also know who our employees are by their uniforms and id badges.  We understand the importance of getting your business back up and running after a disaster and we work hard to make that happen. SERVPRO of Des Moines East is here to help with any size disaster.

What is a Bio hazard Event

1/22/2018 (Permalink)

A Biohazard Event is something affected by human blood, human blood itself, animal waste, human body fluids, microbiological waste, pathological waste, or sharps waste.  Many events that are biohazard related are very emotional.  We take pride in being a locally owned franchise here to help our neighbors.  We clean up after hoarders, a homicide or suicide, an unattended death, bodily fluids in a vehicle, etc.

We are here to help you handle these situations safely. We have 5 certified staff to help in properly and discreetly cleaning up and disposing of this material.  Most of our biohazard events are cleaned up at night.  This helps in keeping on looking eyes from becoming too much of a problem.  We use special equipment to find and locate all traces of biohazard material and completely clean up the materials.  You can trust our staff to clean up after your biohazard event in a caring manner.

Hydroxyl vs Ozone Machines

1/22/2018 (Permalink)

Hydroxyl and Ozone machines both work to eliminate lingering odors, gases, and organic pollutants from the air. We are lucky to have both types of machines.  We put them in homes and businesses to remove pet odor, smoke odor, odor from mold, cooking odor, etc.  There are benefits and drawbacks to both types of machines.

Hydroxyl machines are able to run with living things in the same room.  They remove odor slower than when using ozone machines but you can live and work around a running hydroxyl machine.  Ozone machines cannot run with living organisms in the same space.  Ozone machines will work in a few hours where a hydroxyl will need to run for a few days depending on the extent of the odor.  Ozone machines can also bleach wet fabrics and effect rubber.

Depending on the type of odor you have we will choose the best type of equipment to work best to eliminate the smell.

Water Damage Do's and Don'ts

1/22/2018 (Permalink)

Water damage from clean water is much different then contaminated, sewer water.  These do's are only for clean water.  It is important to hire a professional to help you dry out your home after water damage.  With the right tools and pieces of equipment, we can properly and safely dry out your home or business and the products within it.


-Shut off the source of the water.

-Turn off electricity

-Remove as much excess water as possible by mopping and soaking up with towels.

-Wipe excess water from wood furniture.

-Put aluminum foil in between furniture legs and carpet.


-Enter a room with standing water. There could be a risk of electrical shock. Disconnect all power first.

-Leave rugs and furniture upholstery wet against and sitting on carpets.  The fabrics could bleed between each other.

-Turn on your television or any other electronic.

-Do not use your household vacuum to try and suck up any water.  They are not made for this.

Fire Do's and Don'ts

1/22/2018 (Permalink)

If you have fire and smoke damage to your property it is hard to not start cleaning yourself.  Please let the professionals help you.

The Do's

-Keep movement in the building at a minimum.  This helps keep particles from being embedded in carpet and fabrics.

-Wash your hands a lot and be careful not to transfer or wipe soot onto something. It can make it damage the item more.

-If electricity is off empty fridges and freezers and prop doors open to prevent odors.

-Change your furnace/air conditioner filter but don't let the system continue to run. Turn it off.


-Do not try washing anything yourself.  You could further rub the soot into the item.

-Don't shampoo your carpet. Talk to a professional first.

-Don't clean any electronics without contacting a professional.

-Do not consume any food or beverages that may have been affected by the fire, soot, or smoke.

-Do not turn ceiling fans on. This will stir up the soot residue.

List of items to be maintained by the customer following a fire

1/22/2018 (Permalink)

In the event of a fire and it is decided by the customer, insurance adjuster, and SERVPRO that SERVPRO is going to do a content pack out of the affected belongings while the home/business is restored there are a few items that the customer should maintain.  These items SERVPRO prefers are sorted out of the belongings before we come to pack up the others for cleaning and storage.

-insurance policies

-licenses, birth certificates, passports, tax documents

-school and medical records

-checkbooks, credit cards, ID cards

-irreplaceable videos, media, or pictures

-few special toys; baby items

-pet foods and inside pets


-prescription drugs

Our pack out process if very organized and recorded for easy access to any items that are needed while in our hands but these are a few items that are usually needed very quickly.

Principles of Deodorization following a Fire

1/22/2018 (Permalink)

There are four principles of deodorization that we follow when restoring an affected area after a fire.  The first step is to remove the source.  The charred material all needs to be removed first to start the process.

We then clean contaminated surfaces to remove soot residue.  This needs to happen as soon as we are able to. This will help minimize damage.

After removing the residue we then use different methods to remove odor.  This principle is called recreate the conditions of penetration.  We use many different methods to remove odor form objects.  We use ozone machines, hydroxyl machines as well as thermal foggers to remove odor.

When necessary we seal and encapsulate the odor using special sealing materials so that the odor does not penetrate the sealer and continue to produce an odor.